Submit travel claims | Income Insurance

Please prepare the following documents to make a claim.
(Other documents may be requested if necessary)

Travel Inconvenience

Losses and damages

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Police report of the lost item (or items)
Baggage loss or damage report filed with authorities or service providers
Confirmation letter from airlines or travel agent or operator of amount paid as compensation for the loss
Photographs of damaged item (or items)
Copy of diagnostic report from repairer stating the cause and extent of damage
Repair bill or quotation of repair for damaged item (or items) or purchase receipt or credit card statement of the lost or damaged item (or items)
Invoice for the economy-class transport and accommodation expenses incurred to replace the lost passport or travel documents
Receipt for passport replacement/passport photograph/travel documents

Travel delay

Scheduled and revised flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Written confirmation from the transport operator of the public transport on the cause and length of the travel delay

Baggage delay

Scheduled and revised flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Property Irregularity Report (PIR) Baggage delay report issued by the transport operator
Acknowledgement slip of baggage received

Shortening your trip

Scheduled and revised flight itinerary
Tour itinerary and tour booking invoice or receipt
Travel agency/airline written confirmation on the cost of non-refundable prepaid travelling expenses (including cancellation fees)
Doctor memo or medical report stating onset date, cause, extent of and nature of injury or illness
Written advice/medical certificate from a qualified attending medical practitioner confirming unfit to continue the trip (for cases of serious injury or illness)
Death certificate (where someone's death caused this shortening)
Proof of relationship between the person who is sick or who died
Written confirmation from airline on the cause of flight cancellation (If your flight is cancelled by the airline)

Trip disruption

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Tour itinerary and tour booking invoice or receipt
Travel agency/airline written confirmation on the cost of non-refundable prepaid travelling expenses (including cancellation fees)
Written advice/medical certificate from a qualified attending medical practitioner confirming unfit to travel (for cases of serious injury or illness)
Medical report or doctor memo stating onset date, cause, extent of and nature of injury or illness
Proof of relationship between the person who is sick
Written confirmation from airline on the cause of flight cancellation (If your flight is cancelled by the airline)

Missed connection

Scheduled and revised flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Written confirmation from the transport operator of the public transport on the cause and length of the delay

Overbooked public transport

Scheduled and revised flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Written confirmation from the transport operator of the public transport on the cause and length of the delay

Cancelled or Postponed Trip

Cancelled trip

Flight itinerary which shows the date of departure and return to Singapore
Tour itinerary and tour booking invoice or receipt
Travel agency/airline written confirmation on the cost of non-refundable prepaid travelling expenses (including cancellation fees)
Doctor memo or medical report stating onset date, cause, extent of and nature of injury or illness
Written advice/medical certificate from a qualified attending medical practitioner confirming unfit to travel (for cases of serious injury or illness)
Death certificate (where someone's death caused this cancellation)
Proof of relationship between the person who is sick or who died
Written confirmation from airline on the cause of flight cancellation (If your flight is cancelled by the airline)

Postponed trip

Scheduled and revised flight itinerary
Tour itinerary and tour booking invoice or receipt
Travel agency/airline written confirmation on the cost of non-refundable prepaid travelling expenses (including cancellation fees)
Doctor memo or medical report stating onset date, cause, extent of and nature of injury or illness
Written advice/medical certificate from a qualified attending medical practitioner confirming unfit to travel (for cases of serious injury or illness)
Death certificate (where someone's death caused this cancellation)
Proof of relationship between the person who is sick or who died
Written confirmation from airline on the cause of flight cancellation (If your flight is cancelled by the airline)

Medical Expenses

Medical expenses

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Final hospital or medical or ambulance bills and receipts
Doctor memo or medical report stating onset date, cause, extent of and nature of injury or illness
Police report (accident only)
Referral letter by general practitioner for specialist treatment
A copy of the reimbursement letter or discharge voucher from the insurer or employer (if there is a previous reimbursement from another insurer or employer)
Invoice for the economy-class transport and accommodation expenses incurred by one family member or travelling companion (for compassionate visit claim only)

Others

If the travel agency becomes insolvent

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Tour itinerary and tour booking invoice or receipt
Proof of insolvency of travel agency, transport provider or tour operator

Rental vehicle excess cover

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Police/Accident report
Rental vehicle agreement
Receipt of rental vehicle excess paid

Personal Accident

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Medical report or inpatient discharge summary stating onset date, cause, extent of permanent disability (if applicable) and nature of injury
Police report (accident only)
Death certificate or autopsy report or toxicological report or coroner’s findings (death claim only)
Proof of policyholder's or person claiming's relationship with the person who has died (death claim only)

Personal liability

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Police/Accident report
Correspondence from third party

Kidnap or hostage

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Police report

Home cover

Flight itinerary, boarding pass or passport stamp which shows the date of departure and return to Singapore
Police report, investigation results and incident report
Photographs of damaged item (or items)
Repair bill or quotation of repair for damaged item (or items) or purchase receipt or credit card statement of the lost or damaged item (or items)

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